At LuxxGro, we want you to be completely satisfied with your purchase. If, for any reason, you are not happy with your product, you may return it within 14 days of receipt for a refund. Please review our refund policy below for details.
Eligibility for Returns
- Time Frame: Returns must be initiated within 14 days of receiving your order.
- Condition: Items must be unused, in their original packaging, and in the same condition that you received them.
- Non-Returnable Items: Certain items, such as gift cards, may not be eligible for return.
How to Initiate a Return
- Contact Us: Email our customer service team at [[email protected]] with your order number and reason for return.
- Return Authorization: We will provide you with return instructions, including the address to send your item(s) back to.
- Shipping Costs: You are responsible for the return shipping costs. We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.
Refund Process
- Inspection: Once we receive your returned item, we will inspect it to ensure it meets our return conditions.
- Refund Issuance: If approved, your refund will be processed within 5–7 business days. The refund will be credited back to your original payment method.
- Partial Refunds: In some cases, only partial refunds may be granted (e.g., for items that are not in their original condition or are returned after the 14-day window).
Exchanges
We currently do not offer direct exchanges. If you wish to exchange an item, please return the original product for a refund and place a new order.
Late or Missing Refunds
If you haven’t received a refund after 7 business days, please check with your bank or credit card company, as it may take additional time before your refund is officially posted. If you still have not received your refund, please contact us at [[email protected]]
Contact Information
For any questions regarding our refund policy or to initiate a return, please contact us at [[email protected]] We’re here to assist you!
Thank you for shopping with LuxxGro. We appreciate your business and are committed to your satisfaction.